Privacy Policy

We do not sell your data.
We do not share your financial information.
Your data is encrypted and private.

What We Collect

We collect only what is necessary to provide the Onward service:

• Account information: Email address and name for authentication
• Onboarding data: Employment status, career goals, industry, and what brought you to Onward
• Financial inputs: Expense estimates, savings, severance, and other planning inputs you provide through the AI advisor
• Career data: Resume content, career goals, and professional background you share
• AI advisor conversations: Chat interactions to provide personalized guidance
• Community content: Posts, replies, and interactions in the community
• Events: Luma event links and associated metadata you post
• Usage data: How you interact with the platform to improve our service
• Local storage: Checklist completion states and session preferences stored in your browser

What We Do NOT Collect

• Social Security numbers
• Credit card details (handled directly by Stripe)
• Direct access to your bank accounts

How We Use Your Data

Your data is used solely to:

• Operate and provide Onward and its features
• Power the AI advisor to deliver personalized support, financial analysis, and career guidance
• Generate financial runway estimates, career insights, and daily action plans
• Match jobs and surface relevant career opportunities
• Surface relevant networking connections through Warm Introductions
• Improve the platform's functionality and user experience
• Send service-related communications

We do not use your data for advertising, profiling, or selling to third parties under any circumstances.

AI & Third-Party Processing

The Onward AI advisor is powered by Anthropic's Claude API. When you interact with the AI advisor, generate career insights, create an action plan, or use resume features, your data is sent to Anthropic solely to deliver the requested functionality. Anthropic does not retain your data for training purposes. We have a data processing agreement with Anthropic aligned with our privacy standards.

We use trusted infrastructure providers for hosting and database services. These providers are contractually obligated to protect your data.

Payment Processing

Subscription payments are processed by Stripe. Your payment card details are collected and stored directly by Stripe. Onward never receives or stores your full card number. Stripe's handling of your payment data is governed by their Privacy Policy. We receive only confirmation of payment status, subscription tier, and billing period dates from Stripe.

How We Protect Your Data

• Encryption in transit: All data is transmitted over TLS 1.2+
• Encryption at rest: Database and file storage uses AES-256 encryption
• Row-level security: Database policies ensure users can only access their own data
• Admin restrictions: Administrators only see aggregate, anonymized metrics

Your Rights

You have full control over your data:

• Edit: Modify any information you have provided through your account settings
• Delete: Permanently remove your account and all associated data by contacting us at contact@liveonward.io or through account settings
• Access: Request a copy of all data we store about you by contacting contact@liveonward.io

California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, opt out of the sale of your personal information (we do not sell personal information), and not be discriminated against for exercising your rights. To exercise these rights, contact us at contact@liveonward.io.

European Users (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to access, correct, delete, and port your personal data, and to object to or restrict processing. Our legal basis for processing is your consent and our legitimate interest in providing the Service. To exercise your rights or lodge a complaint, contact us at contact@liveonward.io.

Data Retention

We retain your data for as long as your account is active. When you delete your account, all personal data including AI advisor conversations and profile data is permanently removed within 30 days. Anonymized, aggregate statistics may be retained for product improvement purposes.

Contact

Questions about your privacy? Reach us at contact@liveonward.io.